• Free shipping only for orders over € 38.99, within the Netherlands, Belgium, and Germany
• Our authorized shipping companies are: DPD - Post NL - DHL – Our agents.
• The time required for the order to delivered if the purchase is completed before 14:00, is 2 business days max.
• You can always track your order through our website.
• The minimum order value is EUR 20. We apologize for not accepting orders with lower than EUR 20
• Our team is always ready to provide you with any additional information by directly communicating with us through our e-mail, phone, WhatsApp and our Facebook page.
Return Terms & Conditions:
• If the customer wishes to return the order or part of it with no convincing reason, "the reasons are explained in Appendix B below", the customer bears the following costs:
1. Shipping costs
2. Transaction fees.
3. 5% of the value of the returned items
• In case the customer wishes to return the order or part of it with a convincing reason. "The convincing reasons are set out in Appendix B below," the customer has the right to return the whole order or part of it, and he will be refunded in full.
• The allowed period for the return of the products is 7 days from the date of purchase. No cancellation or return of products will be accepted after the expiry of that period.
• If the customer would like to return the product, it must be in good condition and within the original package.
• The Alsouqonline is entitled to determine the appropriate payment method.
• The customer will be notified by e-mail, immediately upon the receipt of the returned products and the appropriate refund method.
• The Alsouqonline refunds the value of the products to the customer within two working days starting from date of notification email.
acceptable reasons for returning the product:
1. The product is damaged.
2. The product does not identical to the description declared in our website.
3. The Product is expired.